Archive for March, 2010

Wednesday, March 31st, 2010

KISS – Keep It Simple, Stupid

I love this acronym, although I’m not crazy about the word “stupid”.  When trying to make a sale, or deliver a message, simplicity is your best hope of getting your point across.  When communicating your message, of course you want to use well crafted sentences.  But, when designing you website, newsletter, or advertisements, clarity goes beyond the words you use. 

In 2008, psychologists from the University of Michigan performed research to determine the effects of perceived complexity.  A group of students were presented with two copies of a recipe for Japanese rolls, one printed in Times New Roman and one in Brush.  They were then asked to judge the difficulty of the recipes.  The students decided the recipe with the more elaborate Brush typeface was more difficult than the recipe printed in Times New Roman.  And the students were less likely to even try to prepare “those” Japanese rolls, even though the recipes were identical.

The brain takes information in from many angles.  If presented using intricate font, the associated information will usually be tagged as potentially complex.  Because we are constantly bombarded with data, our brains helps us out by using broad filters.  Keep this in mind when putting together anything with a visual aspect for your business. You don’t want people leaving your website or deleting your newsletters because they are too cluttered, busy or frilly.  I know it can be fun to play with all of the available fronts and colors, but make sure your not driving away your potential customers.

Tuesday, March 30th, 2010

Get A Virtual Receptionist From ‘Call Ruby’

As your business grows you need to make changes, but sometimes your business activity grows faster than your business bank account.  Virtual assistants and temporary assistants are great when you can’t swing DIY anymore, but can’t yet afford to hire support staff.  If your phones are ringing off the hook, you can get a virtual receptionist from Call Ruby

Unlike a standard answering service, the Call Ruby receptionists will answer your phone calls with a custom greeting, which is professional, and pleasant.  They will announce and transfer calls to wherever you’re working, or screen them, if that’s what you need.  They will also take messages, transfer calls to voicemail, or provide information to your callers.  And, yes, they will make outgoing calls, relaying simple information for you. Basically, the Call Ruby receptionist acts just like your employee, but they’re not in your office/home, and no one will ever know.

You can check them out for free with their 14-day trial.  If you decide to continue using the service they have packages from $199/mo - $669/mo, with the biggest difference being the number of “receptionist” minutes you get.  There is no long term contract, so check them out for two weeks. You have nothing to lose, and could gain some much needed free time.

Thursday, March 25th, 2010

If You Don’t Know, Ask

If You Don't Know, Ask from Beth Andrus on Vimeo.

Wednesday, March 24th, 2010

Be Kind To Yourself

I was having breakfast with a friend this week and we marveled at how demanding and unforgiving we all are of ourselves.  I did a little research and the reasons for this are varied, and I started to realize, not very important (in most cases).

Then, I imagined what I would see if I sat down with another “me”.  If I asked me the same questions I ask others when I’m getting to know them, what would I think of my answers and what opinion would I begin to form about myself?  I have to be honest, it was pretty positive. Here are a few things I now know about myself:

I believe in what I’m doing.

I put energy into helping others, and get tremendous joy from doing so.

When I get an idea for a new project, I start doing things to make it happen, as soon as possible.

I respect the opinions of others (or in extreme cases, the right of others to have their opinions - no matter how wrong I might think they are).

I am as happy about the achievements of my friends and family, as I am about my own (really & truly).

I’m always punctual. We only have so much time on this planet, so I would never want to waste someone’s precious time by being avoidably late.

When trying to start and run a small business, there are so many opportunities to beat ourselves up.  We feel overwhelmed, unqualified, neglectful of our loved ones, and on and on.  But have you ever taken an honest look at yourself and what you’ve accomplished?  Do yourself a favor. Take time to get to know yourself, the same way you get to know new colleagues and friends. You just may value yourself a little bit more.

Tuesday, March 23rd, 2010

Show Them What You Mean

A picture is worth a thousand words, which is one of the reasons I love Jing.  With Jing, you can easily capture the images and activity on your computer screen, and share this information instantly via email, Twitter, or by posting the images to your blog or website.  It is a great way to maximize your online conversations, and minimize confusion.

Some things are best described with a picture. Directions, for instance, make much more sense when accompanied by a map (screen capture). Or if you’re explaining how to fill out a form, it would help to share a video (screencast), showing the same form being filled out by you on your computer.  And, any collaborative project will move along more quickly if the feedback is accompanied by visual elements.

There are a million ways to use Jing.  More and more people are starting to add this component to their business communications, and with good reason.  So much of our interaction has moved online. This has advantages, but one disadvantage can be miscommunication. Sharing images will enhance your meeting with clients and colleagues, eliminating the potential for misunderstanding.

Jing is free, but there is also Jing Pro, for $14.95/year.  One of the best features of Jing Pro is that you can use your webcam to incorporate yourself into your screencast. As I always suggest, check out the free version first to make sure you like it. These days it seems there’s always something new to learn and incorporate into your business, but at least check out the video on their home page. You’ll be surprised how easy it is.  Jing Project

Thursday, March 18th, 2010

Should You Invest In Coaching?

Should You Invest In Coaching? from Beth Andrus on Vimeo.

Wednesday, March 17th, 2010

The Women’s Small Business Expo In So Cal

It’s time once again for The Women’s Small Business Expo.  If you live in Southern California, or plan to be here on April 28th, I highly recommend attending.  I went last year, and compared to all of the other events I’ve attended, it is the most fun and the best value.  You will get real information that you can actually use.  

Registration is $169 through March 31, after that the price goes back to the normal $200.  The event starts at 8:00am and ends at 5:00pm. There is a continental breakfast, a beautiful networking lunch, great speakers, and a networking table where you can place your marketing material.  Throughout the day there are many organized opportunities to network and interact with the speakers, sponsors, and other attendees.  And if, after all of this, you feel you did not get your money’s worth, there is a 100% money-back guarantee, no questions asked.

If you have a small business, or are thinking about starting a business, check it out.  I believe there is something for everyone.  If you do register, let me know so we can meet up. 8th Annual Women's Small Business Expo

Tuesday, March 16th, 2010

Lucy & Ethel Start A Business

I was watching I Love Lucy last weekend. It was the episode where Lucy and Ethel go into business selling Lucy’s salad dressing. When they realize they’re losing money on each individual jar, Lucy says “We’ll make it up in volume.” She could not have been more wrong, which makes for a great episode, but our businesses aren't sitcoms.

I am always a bit surprised at the number of people who set up their business and start selling, without having a clear picture of their costs.  If you don’t know your costs, you can’t know if you’re making a profit.  I know I’ve talked about this before, but let’s review…

Revenue (money that customers pay you)

Direct Costs (everything that goes directly into making your product – setup costs, labels, packaging, any materials used in production, production labor, and anything else needed to produce an item)

Gross Profit (Revenue minus Direct Costs)

The Gross Profit is then used to pay your rent, phone, advertising, employees, yourself etc…  Whatever is left is your net profit, so hopefully you have something left.

Now, if you have more than one type of product or design, it’s best to cost out each item separately.  That way, you can tell which make money, and which (if any) lose money.  Some people lump certain direct costs in with overhead/sales costs.  If you do this, you can’t tell which products are profitable.

For example, if you have a graphic tshirt business, complex designs may have an initial setup cost of up to $500, and simple designs might be $100. 

If all other direct costs are $4.00 per shirt and you sell the complex design for $9.50, that leaves you with $5.50 per shirt to cover the setup cost.  You must sell 91 shirts before making gross profit on that design.

If all other direct costs are $4.00 per shirt and you sell the simple design for $6.50, that leaves you with $2.50 per shirt to cover the setup cost.  You must sell 40 shirts before making gross profit on that design.

Because you pay your rent, utilities and yourself with your gross profit, you only want to carry products that earn a gross profit.  You make more per shirt with the fancy shirt, but if you only sell 50, you've lost money. If you sell 50 of the other shirt, you're $25 ahead.

I have oversimplified this example, but hopefully you can see how important it is to understand how much it costs to produce your goods.  I know accounting and numbers are painful for some of you, but this information will let you know what works and what doesn’t.  And only then can you make necessary adjustments to your product line. 

Aunt Martha's Old Fashioned Salad Dressing

Thursday, March 11th, 2010

Choose Your Words Carefully

Choose Your Words Carefully from Beth Andrus on Vimeo.

Wednesday, March 10th, 2010

Craft Fairs & Art Shows As A Marketing Tool

If you’re just starting your product business, arts & craft shows, gift fairs, etc… are a great way to test the viability of your product.  You will get instant valuable feedback, even if that feedback is zero sales. Also, selling at these types of events is a relatively inexpensive way to gain visibility, build a customer base, and promote your online store. 

Start at local farmers markets and annual shows in your city, and if you get favorable results, expand your reach.  You can get a comprehensive list of these types of events from Craftmaster News. The annual subscription is $48.95 and includes 6 bi-monthly printed issues of the publication, e-mail updates of the latest event information, and online access to their entire database of events (updated daily).  And maybe you can split the cost with one or two other business owners, to make it even more affordable.

The list includes arts & crafts shows, street fairs and festivals, county fairs, state fairs, home and garden shows, farmers’ markets, antique & collectible shows, music festivals, car shows, holiday gift fairs, and more.  There are two separate lists, one covering the Western U.S. and another for the Eastern U.S.

Once you’re up and running, you need to get the word out about your product.  I think this is a good way to go for some businesses.  Try a local event first, and if you see some marketing benefits, check out the Craftmaster News list.  You have 30 days to cancel, so it’s as low-risk as you’re going to find.